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In this domain you will learn how to engage patients, residents and family. The domain also covers topics such as: patient-centered care, complains and grievance, patient rights and responsabilities, cultural diversity, service recovery and change management.

Course Content

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INTRODUCTION
PATIENT-CENTERED CARE
PATIENT AND FAMILY ENGAGEMENT
CULTURE, DIVERSITY AND ETHICS
COMPLAIN AND GRIEVANCE
COMMUNICATION
PATIENT RIGHTS & RESPONSABILITIES
PATIENT ADVOCATE
SERVICE RECOVERY
CHANGE MANAGEMENT